Royal Jordanian Airlines Cancellation & Refund policy

Royal Jordanian Airlines Cancellation & Refund policy

Suppose you had booked a flight with Royal Jordanian, but you had to cancel your flight because suddenly you were sick and were not able to travel because of your health issues. In this situation, it is obvious to be stressed about losing your hard-earned money on the flight ticket and want to know the Royal Jordanian Airlines cancellation policy. If you are facing a similar dilemma and wondering about the airline refund and cancellation policy, then read the article below to learn the information.

What is Royal Jordanian Airlines cancellation policy?

  • Tickets that are purchased from the official outlets of the airline are eligible to be canceled.
  • The airline cancellation policy covers all Miscellaneous Charge Orders (MCOs), Electronic Miscellaneous.
  • The tickets that are booked with third-party agents will not be canceled online or through customer support. You will have to contact a third party to cancel your flight.
  • If the tickets are canceled on the departure date, only passengers who had purchased the refundable tickets are eligible for a refund by the airline.
  • As the airline refund policy states, passengers are eligible for a full refund if the booking is canceled within 24 hours of the buying date and your departure date is after one week or more to make this claim.
  • Passengers who had booked a free or discounted ticket will not get a refund after the cancellation, but they can make changes to their bookings by contacting the customer support of the airline.
  • Travelers who buy non-refundable tickets will get only the government taxes of their paid fare price as a reimbursement.

What is Royal Jordanian Airlines refund policy?

  • The airline will only consider refund applications after verifying the claimer's identity on the bought ticket.
  • Passengers were not allowed to apply for a refund if the flight departed from the origin airport, even if you are requesting a refund for multi-city flight cancellation.
  • The refund amount will be credited to the original payment method of the buyer within seven to ten working days.
  • If the cancellation is made due to severe health issues or the death of the passenger or their family member, then you are eligible for a full refund. As the Royal Jordanian Airlines refund policy says to claim the refund, passengers are advised to provide supporting documents to the airline authorities.
  • In case your flight was delayed or canceled due to the airline's end, then you are eligible to cancel your rescheduled flight if you do not wish to travel and claim a full refund from the airline.
  • No refund will be provided to the passengers who had booked promotional tickets.
  • The airline will provide the remaining value of the unused ticket portion after determining the refund eligibility.
  • Passengers who have purchased a ticket through cash will be contacted by airline customer support to select the refund method.
  • The airline would provide a full refund if the flight was canceled because of an incident caused by the act of God, such as extreme weather conditions.
  • A passenger who made a purchase using a credit card will receive a refund to the same payment option.
  • In case you are canceling a ticket with the help of customer support, then you will be charged for extra service fee with the cancellation fee.

How to cancel your Flight with Royal Jordanian?

You can use online and offline methods to cancel your flight booking and claim a refund for it. You can visit the official website to make the cancellation yourself, or you can call the customer support of the airline through the official number.

Via online-

  • Start with browsing the official website of Royal Jordanian at www.rj.com
  • Now find the manage booking tab available on the home screen and fill out the booking confirmation code and last name in the required field. 
  • Hit the search option and proceed further.
  • A new window will get displayed with your booked trips.
  • Now you have to choose the flight which you want to cancel and navigate to the next page. 
  • Before proceeding to the next page, read all the terms and conditions carefully.
  • Select the cancellation option and provide the reason for cancellation.
  • Now fill out the Royal Jordanian refund request form. 
  • Attach all the supporting documents to make a claim.
  • Pay the applicable cancellation fee and complete the process.
  • You will get the confirmation mail of cancellation and refund request by the airline on your registered ID.

 

Via phone call-

 You can call the customer support of the airline and ask for the required help, as the team is available 24/7 to assist all passengers in any critical situation.

  • Dial the customer support number at +962.6.5100000.
  • Follow the IVR prompts
  • Press 0 to connect with the Live customer support
  • Press 1 for flight cancellation and refund.
  • After pressing the relevant key, wait for a bit.
  • Explain your situation to the agent and get help.

Above the information, you will get full infomation about Royal Jordanian Airlines Cancellation and refund policy but if you have any confusion then you can directly touch with Royal Jordanian Airlines support.

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