How long is the hold time for American Airlines?

How long is the hold time for American Airlines?

American airlines has to deal with heavy traffic on the customer service number, and it can result in long hold time for American Airlines customers, which can get frustrating without getting a solution in the end. The hold time at American Airlines may be longer depending on the time and day you place the call. Being on hold for a long time means you lose time and mental peace. With most people having erratic schedules and constant changes in life situations, people tend to call the Airline to change flights, cancel flights and get refunds, or just to share feedback. 

Which Factors are affecting duration of the hold time?

  • The hold time for American Airlines can be around 15 to 20 minutes.
  • Usually, the average hold time is about 7 - 15 minutes, stretching to a maximum of 25 minutes.
  • You can get faster on American Airlines call and connect with a customer service agent during non-peak hours, i.e., 1 pm to 6 am.
  • The hold time will be less if you use a region-specific number or connect with the Airline's office at a particular airport.
  • The duration of the hold time is longer around the holiday season.

One can get connected to an agent faster if one requests a call from the Airline rather than waiting on hold or calling the Airline yourself.

Ways to connect with American customer service agent faster

Via the official website:

You can request a call from American Airlines by visiting the official website. The website is user-friendly, and requesting a call means you will not have to be on hold for a long time with the Airline.

You can follow the steps below to place a request for a call.

  • You have to go to the official website
  • Go to the help section and click "Customer relations."
  • Fill out an online form and request a call.

Via the Phone Number:

You can use the customer service number 1 (800) 433-7300 to skip the hold time for American Airlines and request a callback. If you have been on hold for too long, you will be redirected to a second set of instructions where you can choose to request a callback in case you don't want to be on hold. The instructions are given below.

  • Press 1 to disconnect the call.
  • You have to press 2 to request a callback.
  • You can Press 3 to continue waiting.

Via Email:

You can send an email to the American Airlines requesting a call from the Airline. You can write your query along with your basic details so that the American Airlines customer service team can call you and assist you in a better way. 

Via Social media:

One of the best tools to connect with the Airline is by using social media and requesting a call from the Airline. The Airline is available on Facebook and Twitter to interact with millions of customers. You can follow the Airlines social media handles on given below.

Use these above the alternate way and reduce hold time for American Airlines and connect live person faster. For any other help, visit the official website.

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