How do I speak to someone at EVA Air?

How do I speak to someone at EVA Air?

People who are looking forward to a 5-star airline and quality service airline can make their bookings with EVA Air flights, which stands for “Evergreen Airways.” Still, if you want to inquire about some general information about their flights and services, then you can contact  Eva Air Customer Service to talk about any queries. To connect with the EVA Air customer support advisor, you can use different contact options provided in this document. So, read this guide for resolving any booking and trip-related concerns.

How can I connect with the EVA Air advisor on call?

If in case a traveler has a flight soon with EVA Air but before their departure date, they want to make some changes in the ticket and include extra luggage, which they couldn’t make online. So, you can connect at this Eva Air phone number - +1 802 538 7042 or +1-800-695-1188 and follow the given instructions over call:

  • When you dial this number - +1 802 538 7042 or +1-800-695-1188, you will hear recorded IVR.
  • Wait for some hold time and get connected with the EVA Air advisor.
  • Then, speak with the EVA Air agent and inform them about your concerns to the agent.
  • You will get immediate answers to your general queries.

What are the working hours of EVA Air customer service?

The office hours of EVA Air are from 5:30 am to 5:30 pm on Monday to Friday, and on weekends and holidays, opening hours are from 7 am to 3:30 pm as per the Pacific Standard Time. So, you can reach out to the EVA Air agent during these working hours at customer service centers.

Does EVA Air have live chat support?

Passengers who want to ask their common queries from the EVA Air agent regarding add-on services, special offers, fare family, flight updates, flight status, baggage, and more can speak to someone at EVA Air through the live chat support option. If you don’t know how to access this chat option on EVA Air, then follow the provided steps:

  • You have to install the mobile app of EVA Air on your device.
  • Then, you will be asked to log in to your account with your details.
  • After that, you have to go to the menu page and visit their Contact Us screen.
  • You will see the chat support option and open the inbox.
  • Now, type your message and send your questions to them to get a reply.

Alternative methods to contact EVA Air:

There are other methods mentioned that can be used to connect for different queries with EVA Air customer service, like live chat, email support, social networking websites, complaint forms, general feedback forms, and more.

Contact via email: Passengers having UK flights with EVA Air can reach out to the customer reservation team at this email address - In this email, you can write about your queries and concerns, including your reservation information and attachments.

Connect over social media: Passengers can follow different social media pages of EVA Air by clicking the links on Facebook, Instagram, YouTube, and more. Through your social media account, you can send direct messages to the EVA Air agent regarding your questions and queries.

Contact Infinity Mileagelands Service centers: You can call this phone number - 

1-310-3626600 or mail your query at this postal address - America Head Office, 2199 Campus Drive, El Segundo, CA 90245, USA for queries regarding ticketing, check-in, baggage, online and airport services to connect with Infinity Mileagelands service center of EVA Air.

Which queries can be resolved by contacting EVA Air customer service?

There are some concerns mentioned which can be solved by connecting with EVA Air customer service department over call and other contact options:

  • Damaged or destroyed baggage, lost luggage, and delayed luggage-related issues are handled by the airline.
  • Issues in checking flight status or tracking refund status are resolved by the airline.
  • You can contact customer service to manage and modify your flight ticket as per your choice.
  • Passengers can contact the airline to report technical errors and poor airline services.

How long does EVA Air take to respond to a query?

If an EVA Air passenger has submitted some written complaint to the airline, then the airline customer service will take 30 days to acknowledge the problem and issues. The airline will provide a written response in 60 days to complaints as per the DOT regulations and guidelines.

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