How do I contact with China Southern Airlines?

How do I contact with China Southern Airlines?

If you booked China Southern flight tickets for your destination and they stopped you from boarding due to overbooking, then you can claim a refund and complain about it by reaching China Southern Airlines customer service by using various available alternatives. Refer to the information given in the upcoming section on airlines.

Different ways to contact China Southern Airlines:

Via phone number: If you are facing any issues then you can easily communicate with China Southern Airlines via dial official phone number 011 86 400 869 5539 of the airline. According to their region. As the call gets connected to a computer-generated voice, they need to press one number from the below-mentioned IVR menu:

Press 1: To choose your language

Press 2: To reserve a flight ticket

Press 3: For flight cancellation and refund request

Press 4: For baggage-related issues

Press 5: To request a callback

Press *: To request special assistance

Soon after pressing the number, your call will be forwarded to the corresponding representative, who will listen to your problem and help you to get a refund for the inconvenience caused by the airline.

Contact via Live chat: Sometimes customers complain that China Southern Airlines phone number does not connect with the representative. Under such conditions, people can use the live chat option. By using this method, you not only get a quick response, but assistance is available 24/7. Use the following steps to utilize this alternative:

  • Visit the official China Southern Airline website.
  • Select your language from the top menu bar.
  • Now you must log in to your account using your already registered email id and password.
  • Scroll to the extreme bottom of the page as you click on the contact us section under customer support; you will find various options to reach airline customer services. 
  • Click on the chat symbol to initiate the chat process. Write your problem in the chat box or choose some of the frequently asked problems of the customers.
  • Click the arrow key to send your message.
  • Soon you will be assisted by a customer care representative who will generate the finest possible solution to terminate your issue.
  • In order to talk to China Southern Airlines representatives, customers can request a callback using this alternative.

Via filing a contact form: This approach can also be utilized by the passengers to share their traveling experience or share feedback. Below mentioned steps must be obeyed sequentially to use this alternative:

  • After visiting the official China Southern airline website, customers need to select a language to browse the web page.
  • Now to continue further, they must log in to their existing China southern airlines account by entering their id and password.
  • Navigate to the “contact us” section from the bottom of the page.
  • Click on the contact form link.
  • As the form generates, you need to fill the fields marked with red stars displaying mandatory fields. 
  • Attach the relevant documents.
  • Write your issue in the message box.
  • Click on the submit button to end the process.

Contact via Social Media: Social media is also a great platform to contact China Southern Airlines. People can follow the official airline accounts to receive important updates, send them their problems in the form of messages or post issues on the following available social media platforms like Facebook and Twitter.

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